How to Register a LESCO Complaint?

If you are facing any problem in LESCO operations, for example, transformer issues, extra bills, excessive load-shedding, or meter issues, you don’t need to worry. Register a LESCO Complaint through helpline 118, SMS 8118, CCMS, smart app, or customer service centers.

Here is a comprehensive guide on how to register a LESCO complaint, available channels, track, and resolve the issue

What is CCMS?

CCMS, Customer Complaint Management System, is a process of handling customer complaints within LESCO. When a consumer registers a complaint, it is received, managed, and resolved by this specific department of LESCO called CCMS. It also keeps a record of these complaints for future interactions and for the betterment of their services. The CCMS is very beneficial and useful for the consumers. Some of the benefits are;

  • 24/7 complaints registration
  • Complaints tracking
  • Fast resolution
  • Available online
  • Better customer service
  • Everything is recorded
  • Easy followups
  • Can escalate the issue

Central Complaint and Monitoring Cell:

The central complaint and monitoring cell, 042-99205461-2,  is designed to receive LESCO complaints, assign the complaints to the related department, track them in real-time, and get the problem resolved effectively within the promised time. Consumers can contact this cell through the CCMS portal, helpline 118, and a couple of other channels.

Common Types of Electricity Complaints:

Since we live in Pakistan, there can be a lot of issues related to LESCO. If any of the following problems occur to you, you can contact LESCO and register your complaints. Some of the most common complaints are given below.

Transformer Complaint:

A transformer is a machine, and just like any other machine, it can have faults in it. There can be different types of faults and issues in a transformer, such as:

  • Transformer Burnout: Due to overload, short circuit, or extreme weather conditions, a transformer can burn out.
  • Tripping Transformer: This can happen due to an unstable electricity supply, low voltages, or a fault in the transformer.
  • Oil leakage or Burning Smell: If you feel a burning smell but the transformer is still working, you need to contact the LESCO emergency team and register your complaint. 
  • Low Voltage Supply: A faulty transformer will give a low-voltage electric supply to homes. Consumers need to contact LESCO in this regard. 
  • Stolen Transformer: As I mentioned, we live in Pakistan, where a very common problem is that someone can steal your transformer. 

Low Voltage or Dimlight:

During the peak summer season, this problem happens, causing the electric appliances to burn out, work improperly, or go out of order. This problem can happen due to weaker distribution systems or faulty transformers.

Billing Issues:

A common problem is that you receive a bill that is way higher than the units you consume. You can contact LESCO, register your complaint, and try to resolve this issue. Usually, in this case, you need to visit the customer care center, and the LESCO team will resolve this issue. Check your LESCO bill online in advance to be aware of such mistakes

Load-shedding Complaint:

There can be different types of load-shedding. If it is planned and scheduled, then it’s fine; otherwise, if there is a long, unannounced power shutdown, you need to contact LESCO through a helpline or other available channels.

Meter Complaint:

See, if there is a fault in your meter, it is not working properly, or damaged for some reason, you simply contact LESCO and get your meter replaced or repaired.

Wrong LESCO Tariffs:

Sometimes a consumer is overcharged due to a mistake in the tariff slabs. For example, if a consumer falls in the domestic category, he is charged as a commercial consumer. This can result in higher tariff rates. Similarly, a mistake in the protected and non-protected users can cause the same issue.

How to Register a LESCO Complaint in 2026?

There are various ways to register a complaint. Let’s go through them one by one.

Helpline 118:

  • Dial 118 from your phone.
  • Select your preferred language from the menu
  • Listen carefully and select a number of your choice as
  • 0 to speak to an agent.
  • 1 for billing information
  • 2 for the load-shedding  schedule
  • 3 to register an automatic complaint.
  • 4 for electricity theft (chori).
  • 5 to track your registered complaint. 
  • Once you are connected to a representative, provide him/her the following information.
  • Reference number
  • Meter number
  • Area/location details
  • Contact number
  • The exact problem that you are facing. 
  • Once you have registered your complaint, note down the reference number to track the complaint.
118 mobile ss
contacts

LESCO Complaint Numbers by Division:

LESCO, for the convenience of its consumers, has provided a dedicated contact number for each division. These contact numbers are given below.

Division / Circle

Contact No.

Lahore City / Central Lahore

042-99204820

North Lahore

042-99204813

East / Eastern Lahore

042-99204795

South / South-Eastern Lahore

042-99204809

Sheikhupura Division

056-9200491

Kasur Division

049-2765095

Okara Division

044-2552810

Nankana Sahib Division

042-99204820

SMS Service to 8118:

This is also one of the most effective ways of registering LESCO complaints. Simply type your bill reference number and your complaint details, and send them to 8118. You may receive a confirmation message along with the complaint number. Save it to your phone to track your complaint.

Via CCMS Portal:

Registering your LESCO complaint through the official CCMS portal is quite a simple process. Just follow the simple steps, and you are done.

Register a LESCO Complaint through the CCMS website.
ccms 2
  • Go to the official CCMS webpage.
  • Enter your reference number and hit the search button. Your details will automatically be filled. 
  • On the left-hand side, enter your mobile number in the customer information section.
  • In the next section, identify your nearby landmark. (a well-known place or building, etc.)
  • Select your complaint category and complaint type from the given lists.
  • Then, in the next box, enter your complaint description. 
  • Click the Register Complaint button.
  • On the next page, by entering your reference number, you can find your complaint details, including the complaint number.
  • After registering your complaint, you will receive a call from their representative. Trust me, this is my personal experience. It is a very effective way, and the LESCO team will respond to you ASAP.

Mobile Application:

You can download one of the two official mobile applications, named LESCO Smart and Power Smart, through which you can register a complaint, apply for a new LESCO connection, and much more.

  • Log in to the application using your email or CNIC number.
  • Go to the complaints section in the bottom taskbar.
  • Click on Complaints and select the complaint nature and complaint type.
  • Click the Submit button.
mobile app
customer service center

Customer Service Centers:

LESCO customer service centers are established to assist customers and resolve their issues physically and effectively. Consumers can visit the nearest customer service center, talk to a representative, and get their issue resolved. Please carry the following documents with you.

  • A copy of the electricity bill.
  • A copy of CNIC (if required)
  • Reference Number
  • Meter Number
  • Other supporting documents.

Customer Service Centers:

Here is a list of contact numbers and office addresses of all area vice customer service centers.

Customer Service Center

Address

LESCO HQ

LESCO Headquarters, 22-A Queens Road, Lahore

Ichhra Lahore

Shah Jamal Signal, Ferozpur Road, Lahore

Central Circle

Near Said Pur Grid, Multan Road, Lahore

Northern Circle

Northern Circle, Ravi Road, Lahore

Southern Circle

Ghazi Road, Defence, Lahore

Eastern Circle

WAPDA Road, Shalamar Town, Lahore

Township Lahore

Township Grid, Chandni Chowk, Lahore

Okara

Benazir Road, 132 KV Grid, Okara

Sheikhupura

LESCO Complex Near Regal Chowk, Sargodha Road, Sheikhupura

Kasur

WAPDA Colony, Kham Karan Road, Kasur

Alternative Complaint Channels:

The above-mentioned means and channels are the most effective ones. 99% of the time, your complaint will be resolved through those channels. But still, if your issue is not resolved, you can try to knock on the door of other available channels by the government of Pakistan. This is how you can escalate this matter and reach the higher authorities. Those channels are given below:

Ministry of Energy (Power Division):

The Ministry of Energy (Power Division), formed in August 2017, deals with all matters of electricity generation, transmission, and distribution policy. On this portal, you can register a complaint against almost all power supply companies and in all DISCOs. The process is simple, you just need to

  • Visit the official website of the Ministry of Energy (Power Division)
  • You  need to fill in your personal information (name, contact, address, etc.)
  • Fill the distribution authority section (reference number, DISCOs, and complaint details)
  • Click the Submit button, and that’s it!

Pakistan Citizen Portal:

  • Visit the Pakistan Citizen Portal’s official page.
  • Log in if you are a registered citizen, or register if you are a new citizen.
  • Fill in the simple form, enter your details, and register. 
  • Once you’re registered, log in with your CNIC number and password. 
  • After logging in, click on the complaint section, read the conditions, and click Proceed. 
  • On the top right side, click on the New Complaint button.
  • Choose a category for complaint, choose energy & power.
  • On the next page, choose electricity
  • Fill in the details and click the button to lodge a complaint. 
  • This is how you can register a complaint through the Pakistan Citizen Portal.

Energy Department, Government of Punjab:

This portal is an initiative of the government of Punjab that allows you to file a complaint against electricity-providing companies with the regional electric inspector under the law of the Electric Power Act 1997 and the Electricity Act 1910. Here is a step-by-step guide on how to register a complaint on this platform.

  • To register a complaint on the Government of Punjab portal, click here.
  • In the header, click the button Electricity Billing Complaint.
  • On the next page, click the button Register Online Complaint. 
  • Choose your preferred language, Urdu or English. 
  • Click the button to register the new complaint. 
  • Fill the form, enter the correct details, attach the document (if applicable), and click the Next button. 
  • Enter your name, address, CNIC, and mobile number on the next page and click the Submit button.

You can see the contact details of Electric Inspector Officers below.

Name and Region of Electric Inspector

Contact Number

Coverage Area

Disco Wise

Mr. Eitazaz-ul-Haq
Electric Inspector
Lahore Region-I, Lahore.
1st Floor, Block No.1, Irrigation Offices Complex, Canal Bank, Dharampura, Lahore.

042-99250191

Northern Lahore (Half District), District Sheikhupura, and Nankana Sahib

Northern, Eastern, Sheikhupura & Nankana Sahib Circles of LESCO

Mr. Usama Rauf
Electric Inspector
Lahore Region-II, Lahore.
H.No.342, Block-B, Near Allah Hoo Chowk, Johar Town, Lahore.

042-99333968

Southern Lahore (Half District), District Kasur, and Okara

Central Circle, Southern Circle, Kasur & Okara Circles of LESCO

MOHTASIB, Government of Pakistan:

  • Go to the WAFAQI MOHTASIB (OMBUDSMAN)’S SECRETARIAT.
  • Go to the online complaints section from the menu.
  • Fill the form carefully and with caution.
  • Read the terms and conditions and affirm the affidavit.
  • Click the send button. 

Direct Contact Methods for LESCO Complaints:

If you are a bit old school and don’t trust the online complaints system, you want to go to an office and submit your complaint physically, you can do this. There are a couple of direct contact methods you can adopt to register a LESCO complaint. Have a look below.

Local LESCO Office Visits:

You can visit your nearby LESCO office, customer care centre, and customer facilitation centre (CFCs) to submit your complaint in person. This method is usually preferred for billing disputes, for new meter connections, or when you need to submit some original documents. When you visit the office, you need to take your bill copy, CNIC, and other related documents with you.

Power Distribution Control Centre (PDCC):

For some technical issues like power outages, low voltage, supply line faults, and grid faults, you can visit the PDCC office. They specialize in resolving these kinds of issues and work around the clock.

Written Formal Complaints:

You can adopt this method for some serious issues. For example, when your previous complaints are unanswered, when you are looking for a billing adjustment or compensation, or when document proof is required for your complaint. In these situations, you can submit a written application along with the required documents to the higher authorities within LESCO.

Expected Resolution Time:

The expected resolution time for complaints of all operational circles of LESCO varies from complaint to complaint. Below are some of the most common complaints and their resolution time matrix. To read in detail about this topic, see the PDF

Complaint Type

Resolution Time

Power Outage

3 hrs 15 min

Electric Fire

1 hr

Live Fallen Wire

1 hr

Damaged Meter

6 hrs

Line Fault

4 hrs

Excess Billing

72 hrs

Wrong Meter Reading

72 hrs

New Connection

7 days

Change of Name

45 days

Net Metering Issues

48 hrs

Tips for Effective Complaint Resolution:

To improve your experience and to resolve your issue quickly and smoothly, you need to follow the tips while registering a complaint. The tips are,

  • Provide accurate information: Please make sure the information you are providing is correct to the best of your knowledge. 
  • Explain the issue clearly: you need to describe the issue properly. Don’t use vague terms. Tell the details. 
  • Provide supporting evidence: add supporting documents, for example, photographs, bill copies, or meter readings. 
  • Save your complaint number: please keep this number with you to track your application. 
  • Follow-up: If your issue is not resolved within the given time frame, contact LESCO and ask for an update.
  • Escalate when required: if your issue is still unresolved, try to approach the higher authorities as explained above.
tips

Which Complaint Method Should You Use?

There is no hard-and-fast rule for this. The best method depends upon the nature of the complaint and the level of urgency. Our recommendation is as follows:

Complaint Type

Recommended Method

Load-shedding, line issue, or low voltage

Helpline 118 or official PITC portal

Electric fire, fallen wire, or transformer blast or fire

Emergency helpline 118 or PDCC (immediate reporting)

Excess billing, or wrong meter reading

CCMS or customer care center

Damaged or faulty meter

Helpline, online portal, or local LESCO office

New connection, load extension, meter relocation

Visit the nearest LESCO office.

Complaint follow-up or status check

Online portal, helpline, or local office

Unresolved complaints

Escalate to higher authorities.

Conclusion:

It is my personal experience that LESCO’s complaint management systems work effectively and professionally. If you register a complaint through any means, they will try to resolve the issue ASAP, and then their team will contact you just to make sure that your issue is resolved and you are satisfied with their service. Hence, we can safely say that CCMS and other channels are a value addition to LESCO, and they enhance our customer experience.

FAQs:

Yes, you can, but it has limitations. In this case, you can call 118 and provide your name, bill reference number, and CNIC number. Or you can visit the nearest customer service center.

This is a very common and genuine problem. This happens because the system marks complaints closed without fully resolving or double-checking in the field.

CCMS and other online complaint channels are much better for initial complaints, but if your issue is not resolved through these channels, then you can escalate the issue or visit their physical offices.

Well, you should escalate your complaint gradually; try to approach LESCO’s higher authorities or file a complaint through government channels. The details are in the article above.

If your issue is of a regular kind, for example, a power outage, it may be resolved within 30 minutes. You can read the resolution time matrix here.

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